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Looking for the best place to buy Windows 10? We've gathered all the cheapest Windows 10 prices available today right here. As well as buying a copy of Windows 10 to get you on the free upgrade path to Windows 11 , there are also some users who would prefer to stick to its predecessor.
It's a strange stat but, in spite of the free upgrade, barely anyone has upgraded to Windows This is mostly due to its TPM requirements , compatibility issues and poor performance. You can just get the best-supported version of Windows which remains Windows 10 and it will make your computer a lot more secure.
That way, you also get to experience speedier performance, Cortana assistance and crucial security features. If you need Word, Powerpoint, Excel and more, too, then here's where to find the latest Microsoft Office deals. Windows 10 Home is the version that most people will need. It's for home use and includes game streaming from Xbox consoles as well as other consumer features like Cortana and Windows Hello for logging into your PC via a fingerprint scanner or your face.
If Windows 8 was the steepest learning curve imaginable, Windows 10 is like meeting a great friend you once knew again - it's just that they've bought some new clothes that get your full approval. If you're looking to buy Windows 10 Home today, you'll find some excellent offers to save you some cash below. Buy Windows 10 Pro if you need the extra security and management improvements over the Home version above. It includes Hyper-V for virtualization, BitLocker whole disk encryption, enterprise mode IE, Remote Desktop, a version of the Windows Store for your own business and assigned access which locks a PC to running only one modern application, to use like a kiosk.
Network admins can also schedule updates so they don't happen at important times. You may still be running your computer on Windows 7 or 8, and if so now's the time to buy Windows This isn't just a performance update, Windows 10 brings new features and security settings to your machine that are crucial to getting your work done in today's operating systems. From the ease of the Cortana assistant to the speed boost you'll notice instantly, upgrading your older system to Windows 10 will be well worth your while.
Another reason you might want to buy Windows 10 is you want to install the operating system on an Apple Mac computer. Find out more about installing Windows 10 on a Mac via Apple Support opens in new tab. Once installed, you'll be able to switch between Mac OS and Windows 10 when you start up your computer.
Need some added security? You can also check out the best MacBook deals and sales right here on TechRadar. We pride ourselves on our independence and our rigorous review-testing process, offering up long-term attention to the products we review and making sure our reviews are constantly updated and maintained - regardless of when a device was released, if you can still buy it, it's on our radar.
After many years of scouring the net for the cheapest games and tech for his own personal use, he decided to make it his job to share those bargains with you. When not deals hunting, James can be found on the PS5, watching a classic film noir or cheering on the Tampa Bay Buccaneers.
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Windows 10 Home is the version that most people will need. It's for home use and includes game streaming from Xbox consoles as well as other consumer features like Cortana and Windows Hello for logging into your PC via a fingerprint scanner or your face.
If Windows 8 was the steepest learning curve imaginable, Windows 10 is like meeting a great friend you once knew again - it's just that they've bought some new clothes that get your full approval. If you're looking to buy Windows 10 Home today, you'll find some excellent offers to save you some cash below. Buy Windows 10 Pro if you need the extra security and management improvements over the Home version above.
It includes Hyper-V for virtualization, BitLocker whole disk encryption, enterprise mode IE, Remote Desktop, a version of the Windows Store for your own business and assigned access which locks a PC to running only one modern application, to use like a kiosk. Network admins can also schedule updates so they don't happen at important times. You may still be running your computer on Windows 7 or 8, and if so now's the time to buy Windows This isn't just a performance update, Windows 10 brings new features and security settings to your machine that are crucial to getting your work done in today's operating systems.
From the ease of the Cortana assistant to the speed boost you'll notice instantly, upgrading your older system to Windows 10 will be well worth your while. Another reason you might want to buy Windows 10 is you want to install the operating system on an Apple Mac computer. Find out more about installing Windows 10 on a Mac via Apple Support opens in new tab. Once installed, you'll be able to switch between Mac OS and Windows 10 when you start up your computer. Need some added security?
Circuit City is a good place to get computers also. Their return policy is much better. Obviously, Best Buy is not long for this world. Anyways best buy should be everyones last resort for shopping.
I have had nothing but problems with them. I woulda probably fell for the same thing you did, Not gonna take that risk anymore though. Thanks for letting the community know. I had a prob with a Linksys Router from Circuit City a few years back. Had POOR wireless range about 30 feet. Took all of this to the store mgr and still got the runaround. My moral — go straight to Corporate Customer Relations. Hope this helps. Yeah this blows. First, depending on how much you buy at BBY depends on how they treat you.
AND buy the warranties you will be treated like a god. The best way to get this fixed is simple…. Contact your lawyer and start the process. Feel free to contact me via email if you have issues I would be glad to help. The REAL question is whether that happened by you, or if it somehow happened in shipping.
Best Buy would have to pay out of its own expense to fix that. Acer would tell Best Buy that it took back a laptop the customer abused and would not fix it under warranty. Buy at Costco. Even shipping is refunded, and they double your manufacturer warranty period.
Good luck. I can tell you first hand from servicing and helping other customers, that laptops are either broken, or come bad from the factory. No inbetween. I see my fair share of bad laptops, either with bad hdds or defective backlights. I exchange and RTV a good amount of merchandise a week, including laptops. Antonio, I hope you get this resolved, really I feel for you. Send me an or anyone else here an email if you need more help, as a CSR and service technician I will stand up for you. I would have cancelled the credit card payment the instant they refused to replace the item instore.
Then the most they can do is take the laptop back. Having worked for best buy, I know first hand that the entire company is brainwashed. Since you had only had it for two days! I know for a fact that if you told them it was like that straight out of the box they would have replaced it. Also, if you ever get a laptop from anywhere always get the Accidental on it.
Every 2 years I pay about dollars for a dollar laptop. So…either this is a smear campaign, or what you should do is just take the laptop to another store and tell them it was like that when you opened it. There is a layer of material that houses the LCD fluid, and it takes pressure to crack it. It sounds likely that the pressure was applied on the backside of the monitor, and not the front where fingerprints would be visible.
Somewhere along the line, someone had to have dropped something on it, put it under a heavy object, rested their arm on it too hard while it was closed…. Best Buy, any other consumer electronics store, and the manufacturers do not cover physical damage by default. Best Buy, however, does offer an accidental service plan that will cover physical damage in cases like this.
Customer service should have given you the option to purchase the service plan and then apply it to the new computer to have it replaced, in addition to giving you 3 years of warranty coverage on all hardware, defective or physical damage. Their return policy clearly states that they allow returns within 15 days with no questions asked. So the reason why most best buy employees like to argue with you and everyone else is they have no idea what their policies are.
Working there at one point in time I only received about 2 hours of actual training from a manager before I was thrown out to a register to pick up on everything else by myself. I stayed for a short 3 months and had definitely had enough. There is a lot of drama hidden from the customers in most stores which definitely can lead bad customer service in the end. Something like that should of been taken up with Acer. It sounds more of a manufacturer issue.
Just not good business. In addition, I agree that Acer notebooks stink. Some of our models crash out of the box. Apple Inc would of exchanged something like that right out and it would of been a better investment. Mostly because a generous return policy tends to reassure customers to go ahead and make that purchase, for a long time merchants in the USA tended to have generous return policies.
In other words, the whole point of having the policy has to do with what the merchant knows about buyer psychology. The problem is that increasing product defects, low profit margins, and probably some decreased consumer spending lately are probably taking their toll on consumer retail operations like Best Buy. Have a look at the article at Consumerist. Instead, just assume that the purchase is a risk, and let that assumption influence your buying behavior.
You, the customer, decide whether to make the purchase. The years and years of easy, generous return policies have trained people to be too trusting of merchants. Ask your friends about their experiences with merchants, and share your own readily as this post did. Substitute something else. Loss of business is the surest way of avoiding scams and keeping merchants honest.
Having been a laptop technician for numerous years, and given the exact wording in your commentary, i find the circumstances you are relating hard to believe. The crack would have been present the first time you powered the device on, having been damaged during transit or the manufacturing process, or if it is at the top near the bezel is likely present from someone putting excessive pressure on the back of the bezel while opening the screen improperly, which is generally how i have seen screens damaged in the past.
Frankly i think you are a fine example of an individual who refuses to take the blame for their own stupidity and would rater yell and scream like a 4 year old denied a pre-dinner snack rather than accepting the results of their own actions. I am sure, since i am presenting an opinion other than the one you are trying to promote you will censure this comment rather than have a contrary opinion heard.
I luv Best Buy!! If u want to return a defective product. And tell them that u wanted a more expensive computer… I bought 2 defective emachine computers within 1week from bestbuy and i was able to get my refund.. I then bought me an acer aspire and its been working perfectly since.. Bestbuy also has a rewards bonus cashback on the amount that you buy there.. Never bitch at the under paid guy behind the return counter.. If u smile and be charming … they wil bend over backwards to help you… They are not computer savvy too… I had to show them how to open their computer and show them that i did not remove the ram from the computer when i returned it.
Seriously, never buy any big ticket items from best buy. Thats absurd making you pay for the repair costs. I Hate Best Buy too… A couple years ago i bought my mom a new computer monitor, it had a dollar rebate at the time… never saw a dime of that rebate even though i filled it out perfect. I had a second-hand, 3rd generation iPod that, when originally purchased, was purchased with a 3 year Best Buy extended warranty.
The second-hand purchase included the original receipt and warranty information and the original owner had signed and transfered the warranty to myself.
This was a few years ago and I was about 17 at the time and had no cash when I was there— Geek Squad treated me like shit and as if I knew something about the water damage. In line with Mr. And the fact that you said BBY makes more money on the cables makes me cringe. It should be illegal. The problem seems to be the agreement between Acer and Best Buy.
If Best Buy had a proper arrangement with Acer, they could send back just about anything and get a credit.
How do you think Wal Mart takes back whatever crap you decide to bring them? They leverage their size to force suppliers to agree to these terms. Best Buy should be a large enough laptop seller to do the same. Thank you very much for relaying this story online for the rest of us to read. Some of you mentioned finding computers online. Thanks again. Never pay cash or check, use a credit card. If you use a credit card at least you can put it in writing both faxed and registered mail explaining the situation and why you refuse to have it paid and most instances they look into it and deal with it for you.
I also have their phone number written down and tell them I can and will have that person on the line within minutes, I have connections and will be speaking personally with so and so.
There will be another letter including your name, fill in blank going to same explaining how things were handled personally by you. If you care to be on the receiving end from corporate headquarters, go right ahead. Not that the manager gives a shit about stocks or the company, really………………but you get the gist?
Everything has to be in writing, take notes, write down who you spoke with on the phone, keep a diary so that you can quote but hopefully you charged this piece of crap so you can call them immediately and explain, get fax number and fax it over as well? Good luck! I had bought a laptop for use in the trip which did not work and was not refunded in full.
I wish I had been as aggressive in publicizing my case. I have attached a letter I sent to complain, to no particular effect:. Schulze, Best Buy Company, Inc. I had recently purchased a laptop from your Palo Alto shop in the Bay area. It had an internal modem that seemed unable to connect reliably or at sufficient speeds. To my surprise I found that even this piece had the problem. I then decided to return it for a refund, but had a very distasteful experience while doing so. As soon as I disclosed my desire to return the computer, the technician on duty Ruben began to deny the problem.
He claimed that ISPs did not always connect very well. When I explained that the problem was consistent, I found no takers. I insisted he try to connect the laptop and see for himself. After spending about 40 minutes over 5 connection attempts, when he could connect to AOL it disconnected immediately. Rather than admit the problem, he reported to the cashier that he had been able to connect to AOL and that I should be charged a restocking fee, since it seemed to him that AOL had a problem and not the modem.
I insisted he try MSN also. Here again we spent a considerable period of time connecting. In fact the connection was excruciatingly slow. What made matters worse was the attitude of the manager on duty, Steve.
He also insisted that his was the final word, I could not complain to anyone else. Not only have I suffered a defective laptop for 12 days, a botched on-line presentation at Atlanta and repeated trips to your store to get things rectified, but I have also suffered the embarrassment of trying to make my case to two people who were intent on denying the problem. I have now no laptop and a dollar restocking charge on my card.
Please refund the charge on my card. I feel I also deserve an apology from these two employees, but I will leave that for you to decide. I also urge you to investigate why your employees were so practiced at denying problems. Further, the second piece given to me was previously returned by someone and was found with an MSN CD in its drive.
I suspect that the previous owner was also struggling with the same problem before he returned it. Your store managers may be repeatedly cycling defective pieces and charging a restocking fee each time. Steve did on fact tell me, as consolation perhaps, that he would be selling the piece to someone else and not returning it to the manufacturer.
Please feel free to reply or take action any time in 3 weeks of the date of this letter. I am awaiting your positive reply. Yours truly,. BB does not want people working for them repairing computers who actually know something, nooooooooo, they have sales people who diagnose going through a manual, step one, does it do this, then you do this——— what a joke and very, very sad.
And it might not have been you that broke it. It seems like Best Buy went way beyond what they should have done. I am blown away that your CC company will not help you.
I would refuse to pay said bill until they did something for me. I feel your pain and this is shameful. These jerks should take back the equipment right away. How can you physically create a crystal to leak? Please take Best Buy to small claims court, they need to be publicly humiliated for such way of handling their customers. So I see our American why of life has spilled into Canada to…Great!
Sorry to hear your problems with Best Buy. And get the laptop and extra for their boldness. It is becoming sadder by the day that the consumerist can get the proverbial boot in the ass by big business. Also sorry about the credit card. Hope it all works out and remember-buy Canadian.
Had similair problem with a Viao I bought in Austin, Texas. After dealing with the minimum wage employees who and your are correct pretty much sneered and repeatedly said you must have dropped it, I demanded a manager.
I was told no manager was available. I asked them to define available? Was there one physically in the store or one actually driving to the store and sitting in Austin traffic I know a bit sneery myself but can you really blame me? Low and behold there was a manager physically in the store. I explained again, the problem and was told to call to Sony to have it covered on their warrently.
Sony took the Viao NVR 23 and paid for shipping and handeling both ways and repaired the brand new unit for free. Sony handeled the situation very well. Best Buy refused to do anything with it. I had owned the unit for 2 days and had trouble right from the start with it. Needless to say I went on a huge campain against Besy Buy and thus my friends now own Dells!
I had decided long ago to never shop there again; however, recently I had been buying some smaller items from the store again. Looks like I need to quit altogether. A manager then told him to make the sale without the warranty plan. That was a few years ago, and the motherboard and drive are still functioning today. I have purchased things from Best Buy and was offered the service plan…you had the same opportunity. Acer is typically a bargain computer with bargain prices.
I think Best Buy treated you fairly. Stop blaming others. As MonKee mentioned a few posts above, too many people have abused return policies for retailers to continue offering generous terms. The same guy gets a wicked nasty Trojan on another laptop, denies he did anything to infect it, then acknowledges that his kid played with the company property when asked about the presence of Red Alert 2 in the Start menu.
Either way, your experience is another strong argument for accidental damage insurance. I had faulty wireless router recently. I bought netgear router with a lifetime company warranty. It was an emergency so I had to, but I try to avoid BB whenever possible. Sounds much like Futureshop to me, I have been suckered in on a couple items at futureshop only to have been screwed over, oh and Staples screwed me over for the stupid speakers that came with a tower I bought from them.
Thanks for letting me know about Best Buy. I can only say so far the only decent shops well less knowledgable though but somewhat better warranties that I have found are Costco and London Drugs. I havnet had to return much to them, but when I do they seem to do well at making me happy.
LCD can be defective from the factory just like any man made product! A LCD can crack with out impact damage Extreme heat or cold. Best buy does not have a no questions asked return policy, ive never seen that there and Ive never seen them promote that! If you buy something, say that it worked fine, then bring it back to a store with physical damage, that looks fishy.
Another time I just simply change my mind.. Some times I had bought 2 notebooks, and only opened one.. I was trying to get 2 notbeooks for my fiance and I… ended up trying all kinds of HP and Compaq models… in the end.. The dv had a sticking up mouse button.. The manager guy finally. I shrugged my shoulders and told him the truth.. They still seem to give me deals on things… so I dunno..
Manufacturers and Retailers will not replace physically damaged products. Places like this blog and digg and other sites are a forum where multiple stories can be discussed by a group with similar sentiments. People like to complain about stuff. You just never really hear about them because … who wants to talk about boring good stories when complaining is so much more fun? I have worked for computer retailers more than two for most of the past 5 years to get myself through school.
I wish you all the best with your laptop and I hope that it is replaced. Having worked at Future Shop I can feel your pain. More than a few times I manager had to be brought in to authorize a defective exchange, which was promptly refused. Rather it has to do with numbers and bonuses — but they will never admit it, just like Future Shop does not track salesperson performance on Extended Warranties.
Splitting the repair cost is a pathetic gesture, but most likely an attempt to mitigate the fact that they would be giving in — which would cause an avalanche of similar events most likely; At the same time the bad PR they are getting is damage enough.
Though, in their defense there are a lot of BS fraudulent claims that come in all the time — they just need a better system to filter that, as your case clearly puts you in the right. For everyone reading this, hate the company and some of the managment — but use some discretion in your hatred of the employees. Many of them are young and are slowly having their minds and souls broken. Everyday i hear horror stories about best buy from my customers. But as Best Buy and us having the same polices im very surprized at the experince you had.
With in two days of buying it i have never seen us treat our customers with any product like that, aside from an obvious break in it A crack or a dent or something along the lines of that. The thing that really makes me curious is the 3 week waiting time they gave you when as far as i know there depot is in Markham, Ont.
Lastly i understand that you feel like you were treated badly by the company and that shoping at futureshop is not and option. But i asure you we have much better service then what you went though. We have been in Canada for 25 years where best buy has been for 4… But on behalf of my company and my sister company I wish you luck with future purcheses where every they may be from.
I am very sorry to hear about your experience and hope it is rectified with the highest of expedition and apologies. Cheers, Chris. I had the Same problems with a HP and Circuit city and they did the same shit to me… My motherboard in my 2 year old HP and i bought the 3 year warrentys.. Sounds like its that particular Best Buy. I am a Geek Squad Senior at one of the stores and we are required to check most products before its returned.
If a notebook computer is within 14 days, and is defective, its gets exchanged. Even as an employee, that sounds really cruddy to do. Because of people pulling scams, thousands of people, before you — that is the reason you are treated the way you are. Make sure the customer gets what they need, and that they are taken care of. I feel though, some stores lack this fundamental value. However, you claim to have had the laptop for a couple of days before the issue at hand came about — — that is really where values and morales of a company come into play either side with the customer, or side with the rules of the company.
Basically I had a faulty burner, and I told them it didnt work on both my computers, I came to the store with printed logs from other users of message boards and a stack of dvd coasters that the burner caused. The lady was nice about it and gave me a better model because the one I bought , they did not carry anymore.
I had an issue with my dsl once where an update to their systems made my old dsl modem no longer work. At the time they were offering a new modem when you sign up for dsl. I told them give me that modem for free since your tech person admits that their update makes really old modems no longer work.
Long story short, i was told no times by people but a simple google search for company CEOs and an e mail and I had them giving me personal phone calls, a free modem, an apology and free month of service. I suggest you e mail best buys CEO of customer service with this article and things will resolve very quickly. I also wonder how quick to anger you were. As cheezy as it is.
You get more bees with honey…. I saw their last e-mail…. They should straight away replace your laptop and stop acting like this…driving customers away will not give them cutting edge over their competitors..
Yeah i bought a ipod 3 extended warranty. I brought my ipod in for service. I needed my battery replaced and my center click button didnt have the characteristic click mushy anymore but still functioned. I got it back the first time with a new a problem, they head phone jack was busted so much static and distortion, and they didnt fix my center button, but the battery was replaced. I tell them to send it back with a note to fix my center button. I get it back again they fix the head phone jack but still the center button wasnt fixed.
So I argue with the idiots at geekidiots and they basically tell me u can keep sending it back but I cant do anything about it. So when i get it back they replace the battery that wasnt broken and still the center button is mushy. Basically i have to break it so it doesnt function anymore before they fucking replace it.
Theyll end up sending it back to you with new problems and replace things that were already fixed the first time. Screw BestBuy. If you want hardware from a company that backs up what they sell try Newegg. I just wanted to reply to your blog posting to agree with issues with Acer Laptops. A friend of mine has a defective Acer laptop, after 4 months of use the LCD began have a massive distorted line going straight down the middle-right.
Buyers beware. I live in the states and have heard things like this alot. They are just trying to bully you into accepting their terms to save them money. I would explain to them that failure to comply with their own warranty policies would result in a lawsuit.
They want to charge for repair almost what the computer cost. That is simply not reasonable. They are just trying to bully you into going away. First mistake…. Second mistake.. Take it to a store with Geek Squad, explain the situation, anyone with any sort of technical background would be able to see right off the bat that its something a customer wouldnt have done.
Never let customer service examine electronics…thats the whole point of Geek Squad aside from repairs! About 8 or 9 years ago, I began building computer systems for my friends. It was at that time that I realized how Acer is a manufacturer to avoid.
The main Acer parts that I used were CDRom drives, but they failed much more often than any of the other no-name brands. To this day, I see more and more problems with Acer products.
In the latest example, an Acer laptop developed a crack twice in the plastic shell near the LCD hinge. BTW the family owns 2 Macs, an iphone and countless ipods 10? I praise the company every chance I get. Hopefully in HELL! Best Buy is the worst retailer ever. I walked out without the TV. All that store does is bait-and-switch, hot potato the products before you realize they are crap and lie, lie, lie. I use to work at Bestbuy on Geek Squad, one night I helped unload a truck and a laptop fell off their unloading belt from the truck I asked a manager what to do with it send it for service return back to the distribution center he told me no just hope the customer buys the warranty.
You should go straight to the Better Busines Bureau. They have much better connections and a letter that arrives from them will go to someone senior and carries a lot of weight as well as being good evidence for legal proceedings. I was having a big issue woth sprint over areplacemnt phone that got lost inthe mail and Sprint said tough luck.
They also gor a credit card company to refund a bunch of overly agressive charges. Her email is onyourside thestar. She has an article in The Saturday Star whereby she bats for the individuals who has been taken advantage off by the businesses. Why did you never call ACER?
You should tell them to send you the defective unit back and call ACER. I was a tech pre geek squad and we prided our selfs on being able to get just about anyone to purchase a warranty plan, We knew the insides and outsides of the plan and how to best spin it for a customers sake.
That being said, we also tried our hardest to actually FIX a customers issue however possible. That all changed, as management got more and more flack from above they clamped down more and more on what we saw as routine issues with products.
Where once we had people who were happy to buy stuff, and get it fixed if they had a problem. We were now unable to do anything more then take it and send it away.
Does Best Buy suck.. This primarily North American attitude of obtaining the most money at the least expense, and more or less fleecing customers has become the norm across almost all companies. Yeuch, to be honest, I dont set foot in any BBY any more. It depends on the store itself. I know of several stores in the GTA with idiots tech guys and horrrible sales staff.
Now of course, I feel that my sotre is a good one. We didnt accuse the guy of doing that however, and did replace it with a brand new one.
It all depends on what store you go to, and how good the people are there. I used to work at a Bestbuy and unfortunately the tactics used are accurate. So you get your refund and Bestbuy has to discount the product just to sell it and often does not end up doing so.
Hope you get your refund or atleast a replacement at no cost. I have never had any problems with returns to Best Buy. We had a TV delivered once that had a buzzing sound and they were out the next day with a new replacement TV. I would recommend that you try going to a different store if possible. It is likely that everyone at the Markville Mall is aware of who you are and probably been informed on how to handle you.
Others that have posted complaints here seem to be rather successful at getting their issue resolved in a satisfactory manner. I work at Staples in the area and you should have just gotten one there. We have a pretty open return policy and for sure we would have taken it back within the refund period. Our extended warranty is alot cheaper and is recommended on a laptop especially for Acer, toshiba and Sony. I also purchased an Acer Aspire model and just after a few days of use, a thick line suddenly appeared across my screen.
Lesson i learned: I bought a non-Acer Laptop. My brother had a similar experience with Best Buy. Seeing as how this was a lot of money, he decided it was worth it to buy the upgraded warranty that covered accidents. So a few weeks later, someone knocked his laptop off of his desk and the screen was destroyed. I forget the exact price, but either way, it was way more than he was willing to spend with them.
He ended up going online and ordering a new laptop, while I took his old one off his hands to see if I could get it fixed for a reasonable price. That was more than I was willing to spend, being a cheap college student and all, so I decided to keep looking. Eventually, I decided to open it up and see if I could have better luck looking for a specific part number, rather than by the laptop model.
Fixing it was ridiculously easy, and took me about 20 minutes. I did all my electronic shopping at BestBuy in Miami Florida USA, but after reasing this post I will never step a foot in a BestBuy store again, I rather pay a little bit more than for them to do something like this to me, I owned a company taht has over a hundred employes and a memo has been issue to all my employes about this article.
I always shop at BestBuy. I must spend thousands every year there. As of today I am done with them. This is amazing — hello Circuit City! You should dispute your issue with your credit card company if you have gone through the necessary steps with the merchant to resolve the situation. You have been in contact with the merchant which is the main thing that is required by the CC companies.
Since the merchant has been unwilling to honor its return policy but rather stick you with half of the repair costs, I think you have a valid case. The only sticky situation is that they have offered you a solution and in some cases, this shows that the merchant is willing to work for you and would cause the claim to be invalid. Make sure that you have documented every time they have contacted you and what they have said as well as all of the times you have contacted them whether it be by phone, email, snail mail or what not.
Finally if you did buy an extended warranty, make sure you have a copy of that and also have a copy ready of the warranty from Acer handy should you need it. If your bank is the person not letting you file a claim, then I would directly to MC or Visa, whichever logo is on your card. As a consumer you have a right to this as it is part of your agreement with them. I stopped shopping at Best Buy several years ago when they raised the prices on movies and music and also when they became more stingy with their rebate program.
With me price determines where I shop but also service and quality as well. I never really felt like I received good service from best buy so the price to me does not matter and in fact, I can find better prices on the internet and even through competitors like Circuit City who I have been happy with for sometime. It is so unfortunate that customer service has come to a swift, painful end. I do agree that it depends who you get at the counter.
Those at the service desk almost expect to go on the defensive when a customer walks up. A lot should be said for purchasing big-ticket items from the smaller, independent retailers who are being KILLED by these big box stores. When they know your name and remember your face — and they strive to build loyalty — they will work WITH you to solve any problems you might have.
I feel for you. Fortunately in the states, if you buy with a Visa card and are not satisfied for any reason, your card-issuing bank will give you a credit, and charge back to the merchant account the sale amount, though this can take a couple of months. I would look into an American Express card, or other consumer protecting purchasing instrument where the merchant is forced to do what they promise and you have a bank behind you.
Some of them have resorted to stun-gunning their computers to get a DOA complete refund. In no way shape or form should a Customer ever be treated as if she.
I really suspect something shady is happening at that bb, and that they should be investigated. You deserve justice. Sorry to hear about your horrible experience. One thing that you can try is get a picket sign and stand outside on the street, not in the parking lot of the best buy and protest them. No store manager wants someone standing outside the store with a sign when there is a Futureshop, Visions, and other options to go buy technology stuff from.
Couple things as I have had a similar problem. Just keeping repeating yourself in a different way. Try to ask him, if this happened to you, what would you do about it? And just keep going over stuff until he sees your point. It may take a long time. I hope your girlfriend gets her new computer. I have a friend that recently went through this same nightmare.
The place is run by the Gestapo. Your argument should be simple: — I bought this laptop with alternatives in mind because of the fair price.
First, I think it was questionable that they never confirm what the cause of the problem is. They simply say its gonna cost X amount and you will have to pay half. So, as their email even states, if it was a defect, then it would be covered by warranty. Additionally, the number of units vs. Additionally, as a former complaint resolution analyst not for Best Buy , if you know you are wrong, the first thing to try is to split the costs.
Or you should take them to small claims, or mediation if there terms of purchase dictate that. Either way, contact your local Better Business Burea and file a complaint. Granted I got sick of turning down their Geek Squad offers, but I had no real problems with Best Buy while purchasing it. I have had no problems with the laptop itself either. Contact the BBB immediately. The power of the BBB is more than you would think. Anyways, long story short. I filed a BBB claim online.. PS — the best thing about it, was that they ended up leaving the applied to the car as well, so we in essence got 2, back because they tried to screw us.
Went home, ordered it on Crutchfield. I direct them to other places for better deals and better service. Wow I almost bought a Gateway laptop from Best Buy because they were selling them pretty cheap, and I was also going to go to the store to look at what they had!
I am not going to even consider Best Buy anymore thanks to your story! Thanks for posting this up! I will tell anyone who is looking into buying laptops, or anything for that fact not to buy from Best Buy.
The only reason they are reacting the way they are is because you brought so much attention to it, which I think is great, and they dont want to get a bad wrap. Its sad to think about all the other people who had issues like this but didnt act on it like you did.
Great Job! They also have a tendency to employ idiots. Seriously, out of people I know, only the dumbest and most drama-prone seem to get jobs working there. HP, Toshiba, Sony have better components inside and will last longer as long as you take care of them. That does not mean that things will not go wrong with them. The reason is because when they see that you just bought a laptop and no Geek Squad services or protection plans, they will treat you like shit.
With a protection plan they at least treat you like a human being. Also you can cancel your protection plan and get a pro-rated refund of what you paid for it. So many times I have tried to get someone to help me in Best Buy, only to not find any help, or find a salesperson that already is helping 3 or 4 people. The prices are good though, and the store is laid out well.
This is why people keep coming back. Best buy is pretty much the only game in town, they know it too. I had planned on purchasing a Spice Girls cd in honor of their reunion later this year, but now I think instead i will call in Spice Girl song requests to local radio stations and then tape record the songs. I read your post with a sense of understanding for your frustration. In any case, I stopped shopping at Best Buy three years ago and never miss an opportunity to badmouth them to business associates or friends who are thinking of making major electronics or appliance purchases there.
I work for a major US bank. The caveat in disputing a transaction is that you do need to try to resolve things with the merchant before disputing the transaction. Hope that helps! Now I know why. One more reason to buy online. You got screwed hard by best buy, now im looking at my PS3 I just got from there…wondering… ;P. I have always been a loyal customer of Circuit City, because they have gone beyond the call of duty to help me in any situation.
I have never bought much from Best Buy, but I vowed never to buy anything from them the minute I read about the racketeering charges that they have against them, along with Microsoft. SO, I posted this to the Best Buy peeps:.
I used to be a huge Best Buy fan — great prices and fairly decent customer service. Your employees showed a great lack of respect for this gentleman, due process and customer service. I tried to return a 19 in monitor my dad bought for christmas, but didnt have dads credit card to charge back onto, SOOOOO they gave me store credit…. Before you give in at store level like that, you really should have called the corporate customer service.
Most of the times, these situations are because of individuals at individual stores, not the company as a whole. The same thing happened at the Wal-Mart that I worked at, where managers would be assholes just to be assholes, even though they were breaking company policy.
Bottom line is, if you have problems at store level, immediately escalate it to the corporate level, and you will usually be taken care of. I bought a tv as a gift this xmas, plugged it in, works fine, im happy. So I call up the customer service reps, well sir , theres nothing we can do. Well screw that, its like dollars.
Next day I managed to make it down to the bestbuy in burlington. The place is packed, and its total chaos. Hardly worth it. Since I paid or for it at the time, I said enough is enough, and just wanted to return it. They said NO.
After I asked to talk with the manager they later changed their story to yes, but its not over yet. After an hour in the customer service line, I finally get there and the rep tells me that they will refund me the price of the TV but not the shipping.
I Lost it, I blew up and made a big scene. In the end I got the money back for shipping. None of my friend will even waste their time there and neither will I again, ever. Bestbuy is by far the worst excuse for a store with customer service. I fix a lot of computers for people in my community. In my experience, Acer is one on the worst brands. I have worked on around 15 different Acer computers both Laptop and desktop and have found 10 different problems with them.
They are a low quality company and I will never recommend them to anybody. I have had both great and terrible luck with them. They are also very pushy when it comes to selling computers. In literally thousands of repairs I have yet to find an LCD screen that failed the way you described that was not attributable to pressure or impact. Three times I have sucked up the replacement cost of a laptop with a problem such as you describe. Twice I have had it proven that there was in fact an impact to the screen.
In the clearest example of this…. I betcha it was cause again… LCDs do not just screw up in the manner described without impact or pressure. I work for bby. I would have absolutly NO problem swapping out a defective item. Now if you were just returning it… I would have a problem. I would take it back, but I would charge you a restocking fee, or some bullshit like that.
The prices are better. I am in the process of looking for a new notebook for the upcoming student year. Funny enough, one of the places I have been to twice now is Best Buy. Shame on Acer for not backing up their products and shame on Best Buy for pushing the costs of defective products that they are selling on to the customer.
Thanks or the heads up and sorry about your misfortune. Yeah, that makes me angry. I happen to be a salesman and technician at a canadian staples business depot.
I think we are one of the only honest computer stores. If you would of got it at staples. You would of brought it in, we would of greeted you, asked what the problem is, checked your receipt, and handed you a new machine, if would of happened to be a lil old lady, we would even bring it to your car. Buy an Hp or toshiba, toshiba, just dont get a low end one.
Never get an acer, and dell, gives good prices, but they tend to use very cheap parts. My boyfriend works for Best Buy and he says that the way they handled your return is horrid. We both hope you get this settled the right way aka you getting your money back or you getting a new laptop for your wife. Thanks to your story, Best Buy has lost one loyal customer and I am sure many others.
The way they deal with product defects and their customers is completely ridiculous and unfair- to put it simply.
About a month ago, I bought a digital camera from their 5th Avenue location. That same day, I took it home and did nothing more than turn it on, set the time and date, and turn it off. Later that night, I tried to turn it on again and this is one of those digital cameras where the lens comes out when you turn it on and as the lens was extending outwards, it got stuck. I was then unable to turn the camera off, and the lens was now stuck in that position.
The next day- one day after I purchased the camera- I tried to return the camera. Best of luck with your complaints, I really hope you get a refund. I have also recently experienced miserable BB service. At the time the laptop was top of the line. First, the hard drive crashed a needed to be replaced.
After two weeks it was replaced and returned to me. Then, a month later the LCD screen brightness would not adjust. It was permanently in the dimmest setting. I sent it in for repair. After two weeks, it was back to me. The problem was not repaired. The next day I took it in to BB to have the screen repaired for the same issue. Two weeks later the laptop was back, unrepaired. On the fourth time, I exasperatedly told them that I wanted a new laptop if it could not be repaired this time.
The Geeksquad told me that if it could not be repaired it would be replaced. I went into the store and I informed the idiot sales clerk of the situation. He began helping me pick out a laptop. I was at this point utterly confused. I told him that that was not what geeksquad had told me. I informed him several times that I was told on the phone this was not the case. Still to no avail. At which point, I lost it. I called the store manager over.
Still no luck. I bought a top of the line sony, they were giving me a bottom of the line HP no not as bad as some no name POS they had sitting around, but still. Sure the HP did have a lot more to offer than my old sony, but that was not the issue. The issue was something had been represented to me, an expectation was created, that was then later demolished.
This is the direct antithesis of customer service. I now work as a tech for a private company but a few years ago I worked for Gateway and before that I was an independent and before that I worked for a small mom and pop operation and they all had one thing in common… none of them wanted to foot the bill if a defective unit came back. At Gateway actually a subcontracted company in southern Louisiana called Service Zone we were given return policies that seemed very restrictive and evasive.
In order to keep our contract with them which was later lost when our company was bought out by Client Logic we had to do what they said. I work on class 2 gaming machines and if we have a unit down we are losing money. I like things better this way. Did they check the computer before you left with it?
This is a pretty standard practice. If I had sold it to you, I would apologize profusely and try to get Acer to repair it on their dime but if not I would eat the cost, keep the laptop, give you a new one, and use the damaged one for myself with a standard monitor until I could afford to replace the screen and then I would sell it to someone else.
Which by the way is why if you do get a new part it WILL be a refurbished part, but yes Acer will charge you full price as would any other manufacturer. This is just the way things work. I hope everything works out for you but I really wish people would point the finger evenly at all the people involved in the chain.
Sorry but true. They would dispute the charge for you immediately. And obviously never pay for anything with a debit card cause your money goes bye bye. I have to agree with Daniel. Someone who claimed it spontaneously happened while parked in their driveway would not be believed. HP, Alienware, and Dell are some vendors that have some variation of Complete Care that covers the entire laptop including display from all damages.
I sympathize with the author for the hassle, but at the same time I know people who have been on the retail side who have customers coming in on a regular basis insisting that a unit is defective when, in fact, it was damaged by the customer.
Obviously, any returns manager should be able to tell by the condition of the machine that it is unreasonable to assume that the laptop suffered some sort of abuse; the case or the laptop or monitor should exhibit some evidence of damage. About the only thing you can do, if you get stuck in this sort of situation, is to go back to the store fully armed.
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